ConsultingServices

We provide professional application development, integration, customisation and implementation services.

SouthernACT Consultant Services provides systems implementation, support, proactive maintenance and administration for the needs of the organization. We understand the vital role that systems play in daily operations and we provide this service to assure our customers that their solution will be available to serve their business needs.

Our experienced teams can advise you on both the functional and technical aspects of your Enterprise Information Management implementation. Our technical consultants are responsible for the infrastructure and security of your Information Management solution; while our functional consultants focus on your organisation's business requirements and end users, and will work closely with you to adapt the solution to your working methods.

The program includes a monitored support line, a tracking support site and access to our skilled professionals to assure system availability and proactive monitoring of the organisation’s preferred solution.

Change management

It is crucial to take change management into account when implementing any Enterprise Information Management solution. In order to succeed, the new system and resulting new working methods must be in tune with your existing organisational structure and vice versa.

Our project teams have adopted a change management approach that provides for:

  • The involvement of management and key users at all stages of the ECM project.
  • Regular interaction with the steering committee.
  • The organisation of awareness-raising seminars.
  • A communication plan and targeted training courses